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Cert issuance failed: forbidden by policy - Help - Let's Encrypt Community Support

My domain is blocked from certificate issuance and I'd like to understand why, since I have a legitimate use case (mail server TLS certificate) and no policy violation that I'm aware of. Domain: mail.metrotek.ru Error (production, api/new-order): json { "type": "urn:ietf:params:acme:error:rejectedIdentifier", "detail": "Error creating new order :: Cannot issue for \"mail.metrotek.ru\": The ACME server refuses to issue a certificate for this domain name, because it is forbidden by policy"...

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