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Passenger denied boarding over name mismatch; travel firm, airline told to pay ₹78,920 | Mint
The consumer commission observed that the failure of the opposite parties to provide the promised refund amounted to deficiency in service and an unfair trade practice
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Travel firm demands additional Rs 2.98 lakh to change flight dates; commission orders Rs 5.43 lakh payout - The Times of India
https://timesofindia.indiatimes.com/legal/news/travel-firm-demands-additional-rs-2-98-lakh-to-change-flight-dates-commission-orders-rs-5-43-lakh-payout/articleshow/134563556.cms