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Air India is undergoing a major transformation, with a renewed focus on customer experience, Indian hospitality and restoring the iconic “Maharaja” identity. In this interview, Air India’s Rajesh Dogra discusses the airline’s efforts to rebuild its global reputation, improve service and bring a distinctly Indian warmth back to the skies. Dogra explains how passenger feedback is being used to identify problems, improve operations and strengthen the overall travel experience. He also highlights Air India’s improved customer satisfaction scores and recent recognition, including its four-star airline status. Watch the full conversation on Air India’s ambitious comeback and its vision for the future.