His Supervisor Warned The Programmer Not To Sound Condescending To One Caller, But The Caller Needed Far More Detailed Instructions Than He Admitted - TwistedSifter
Explore the dynamics of the workplace through a tech support story that reveals communication challenges and misunderstandings.
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He Marked the Ticket "Resolved" and Closed the File—Until the Client's Manager Called 4 Days Later - TwistedSifter
A Customer Asked His ISP To Replace The DSL Cable He'd Eaten, And They Did — But The Manager Was Stunned When He Admitted He Might Do It Again - TwistedSifter