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Non-transparency, post-claim investigation of proposals main triggers of dis-satisfaction in health inusrance - The Times of India
Mumbai: Health insurers have still some way to go in winning customer trust. Satisfaction of policyholders at the time of claims remains moderate at 82.8 on a 100-point scale, but a sharp rise in unexplained claim rejections and continued reliance on reimbursement routes are eroding consumer trust, according to Policybazaar’s “Is India Happy with Health Insurance Claims?
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Health insurance: Overall claims experience needs improvement in India; delays, rejections are big pain points in reimbursement, says survey - The Economic Times
https://economictimes.indiatimes.com/wealth/insure/health-insurance-overall-claims-experience-needs-improvement-in-india-delays-rejections-are-big-pain-points-in-reimbursement-says-survey/articleshow/131869469.cms