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Indore Power Consumers Can Now Lodge Complaints In 20 Seconds Without Speaking To Call Centre Staff
Power consumers across West Discom’s 15 districts can register complaints without speaking to call centre staff through the 1912 IVR facility and Urjas app. Around 2,900 supply complaints were received through IVR in 24 hours, with Indore recording the highest usage. Complaints can be registered within 20–25 seconds.